Dedicated IT Helpdesk Specialist with extensive experience providing Level 1 technical support for internal and external clients. Strong background in Microsoft 365, Azure, Citrix environments user management, and remote troubleshooting.
Core Skills
Microsoft 365/Azure Support
Microsoft Entra ID
Active Directory
IAM Password Management
Citrix Environment Support
Mimecast Administration
Remote Support (ControlUP & DaaS)
User Access & Permission Management
IT Glue Documentation
Professional Experience
IT Helpdesk Specialist
Kelley Kronenberg | Remote | Nov 2020 – March 2026
Provide Level 1 technical support for internal users in troubleshooting issues on their computer Softwares, Hardwares, or Web Applications.
Manage user accounts, permissions, and access using Active Directory Microsoft Entra ID
Utilize remote support tools using ControlUP and DaaS for monitoring user computer usage.
Manage Legal Web Applications(e.g. Netdocs, Aderant, EA Pro)